Return policy

At Skin Sculptor Studio, we strive to provide the highest quality skincare products and services. We want you to be completely satisfied with your purchase. If for any reason you're not satisfied, we offer the following return policy:

Returns:

  • Return Period: We accept returns within 14 days of the purchase date for products that are unused, unopened, and in their original packaging.

  • Return Process: To initiate a return, please contact us at info@skinsculptorstudio.com or through our website's contact form. Include your order number and reason for return.

  • Return Shipping: Customers are responsible for the cost of return shipping, unless the product is defective or damaged upon arrival.

Exchanges:

  • If you’d like to exchange your product for a different one, please follow the same return process. Once we receive the returned product, we will issue an exchange for an item of equal value.

Non-Returnable Items:

  • Used or Opened Products: We cannot accept returns or exchanges for products that have been opened or used, unless they are defective or damaged.

  • Sale Items: Sale items and gift cards are non-returnable

Damaged or Defective Products:

  • Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either issue a replacement or offer a full refund, depending on availability and the situation.

Refunds:

  • Once your return is processed, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

Cancellation Policy:

  • You may cancel your order before it has been processed and shipped. Once shipped, the return policy will apply.

We want to ensure you have the best experience with our products. If you have any questions or need further assistance, don't hesitate to contact us.

Thank you for choosing Skin Sculptor Studio!